weather icon Mostly Cloudy

Holiday Inn Express set to eclipse one-year anniversary

Monday will mark the one-year anniversary of the Holiday Inn Express located off Highway 160.

The build-up, filled with delays, was worth the wait according to General Manager Mandy Gendreau, as the initial year at the newest hotel in town has been a positive one.

“It’s been a great year,” Gendreau said. “I am very proud of the fact that our management team has been the same since we opened one year ago. All of us live here in our community.”

Gendreau said that everyone from the director of sales/assistant general manager, housekeeping manager, head maintenance engineer, herself and other staff, have been together since day one.

“Some our team members have been here since we were putting in furniture and had no carpet or water or electricity for that matter,” she said.

Not having water ahead of their opening is not the only time the Holiday Inn was without H2O in the last year.

“Our biggest challenge so far was when the water main to our building broke,” Gendreau said. “We are in the desert, and our hotel was booked with tourists and we had no water. Not only would I say this was our biggest challenge but it was also my proudest moment as general manager to see our entire team working together, and they did such an amazing job at taking care of our guests.

“We didn’t even have any complaints about the ‘no water.’ All we had were compliments on how well we were all dealing with the situation.

The staff has almost doubled since opening day, as 15 members were on staff the first day and now the employee count sits at 27 members, between the full-time and part-time employees.

Gendreau explained that for her, her biggest personal achievement in the first year was the ability to maintain her core staff.

“The biggest accomplishment for me was keeping together a great team that provides a hotel the guests’ love, while also striving to provide a fun, energetic work environment for our team,” she said.

Property-wise, Gendreau is proud of keeping the amount of patrons staying at the Holiday Inn consistent.

“I think it was a great accomplishment to open strong, (good occupancy and good ADR) and stay strong and continue to meet the goals we set for ourselves month over month,” she said.

Aside from the water main break, Gendreau’s biggest surprise is how many people area attractions draw to the valley.

“The amount of guests that came for the Balloon Fest was shocking,” she said. “Also, I am still amazed at all the tourists going to Death Valley. People from all over the world and they like to travel when it’s 130 degrees.

“The wildflowers brought in so many tourists it was unbelievable.”

When the nightly rates were first seen by residents and tourist alike, there were some grumbles that they were too high for the area. Gendreau explained that once those who questioned the price came and stayed at the property, they soon changed their minds.

“Our rates are competitive with other properties in the area based on our amenities, age, location and services,” she said. “We have found that guests that stay with us once, automatically call us the next time they will be in town because they had such a wonderful experience on their last visit.”

Although locals recommend their friends and family stay at the Holiday Inn when they visit, Gendreau said there hasn’t been as many Pahrump residents who’ve stayed at the property as they hoped.

“Not as many locals have stayed with us as we would like,” she said. “Especially considering we offer locals a discount, but we hope with time that will change. As they send their families to stay with us, we expect the locals will want to check it out for themselves.”

As they continue, Gendreau explained that they hope to continue their service level and leave a larger footprint in the town.

“Keep doing our best to provide a great hotel for folks to stay while traveling to Pahrump,” she said. “We also want to become as involved with this wonderful community as we can.”

Contact reporter Mick Akers at makers@pvtimes.com. Follow @mickakers on Twitter.

Don't miss the big stories. Like us on Facebook.
Valley aquifer could reach “critical management” levels by 2055

After many months of painstaking research and calculations, a date has been placed on when the Pahrump Valley’s sole-source aquifer could reach critical management, with officials pegging the timeline at somewhere between the year 2055 and 2060. However, it was emphasized that this is an estimation and with so many variables at play, there is a possibility it could change.

How an injured and abandoned dog in Pahrump overcame the odds

A stray dog that was homeless, hospitalized and facing euthanasia earlier this month is now on the mend thanks to several in the community who helped raise thousands for its life-saving care.

Kellogg Park set for $70k expansion — here are the plans

The town of Pahrump is poised to purchase a parcel adjoining the lands dedicated to Kellogg Park, with a $70,000 offer for the 4.39 acre lot at 3781 E. Santovito St.

Guns, drugs, cash recovered in search could be part of crime ring, sheriff says

Officials from the U.S. Homeland Security Investigations Unit are assisting the Nye County Sheriff’s Office in the arrest and investigation of a man allegedly found possessing a hoard of guns, drugs and cash, according to Sheriff Joe McGill.

No same-day registration for Nye’s next live tax sale

Nye County is coming up on its next delinquent property tax sale and there is going to be a big change to the process — for the first time, there will be no same-day registration available.

Rare opportunity to kayak in Death Valley

DEATH VALLEY, Calif. – A temporary lake provides a rare opportunity to kayak in the driest place in the United States: Death Valley National Park.

2024 Dark Sky Festival could lure thousands to Death Valley

DEATH VALLEY, Calif. – Explore the wonders of space from one of the darkest locations in the United States. The Death Valley Dark Sky Festival will take place Friday, March 1 through Sunday, March 3. This popular event was attended by over 3,500 people last year.