Optimum internet restored after four day interruption
On Tuesday morning, Optimum confirmed via an email to the Pahrump Valley Times that internet service in Pahrump has been restored.
There is currently an internet outage for those who use Optimum in Pahrump, which began on Friday, June 19.
Optimum shared the following statement regarding the Pahrump internet outage when contacted by email:
“We sincerely apologize to our customers experiencing an internet service disruption,” reads the statement. “The outage is the result of significant fiber and conduit damage to a third-party network caused during the installation of a 36-inch gas line. Optimum is working closely with the affected third party as damage assessment and repair efforts continue.”
“We understand how important reliable connectivity is and regret the inconvenience this disruption has caused,” the statement continues. “We appreciate our customers’ patience and will provide updates as more information becomes available.”
Pahrump resident Bill Black said he’s had Optimum for approximately three years but doesn’t plan on continuing using the provider for internet and will be switching to Starlink.
“It’s affected us poorly because I can’t get my hotspot to work on my phone and we have banking that we need to do,” Black told the Pahrump Valley Times. “There’s some other issues. I have some church business that I need to be doing that I need the internet for. So many things, not including our pleasure of watching shows. So yeah, definitely affected us.”
Daniel Harrell is another Pahrump resident and Optimum customer. Harrell has been with the internet provider for 10 years, before it was Optimum and was previously known as Suddenlink.
“I’m extremely frustrated,” Harrell explained.
Harrell said the outage has affected his means of contacting others and how he communicates for his business, since he can’t use his email. Harrell also described Optimum’s sharing of information regarding the incident as insufficient.
Contact reporter Elijah Dulay at edulay@pvtimes.com
