39°F
weather icon Clear

VEA closing drive-through window; kiosk open

Valley Electric Association members will no longer be able to make payments at the drive-thru window to a live person as of Dec. 6.

VEA is replacing the drive-thru window with the EasyPay Kiosk, which made its debut Oct. 14. As of last Wednesday, 637 payments were made at the kiosk. It’s located next to the drive-up service window at VEA offices, 800 E. Highway 372.

The kiosk can be accessed at any time.

Utilities Inc. of Central Nevada drew heat for closing its customer service window Feb. 15, 2010 after UICN consolidated 10 customer care centers nationwide into three locations, taking payments by phone, one of which was in Pahrump. UICN customers can make payments in person at Community Dish, 311 S. Frontage Rd., for a small fee. They can also pay by phone, over the Internet or by auto draft from bank accounts. UICN estimated the operation of a drive-up window would cost one full-time and require a half-time employee as a backup during peak hours at an annual cost of $77,482, including banking and equipment costs.

But VEA members can still get out of their car and pay their monthly bill to an employee inside the office.

VEA members have a number of options for accessing account information at the outdoor kiosk. They can scan the VEA new EasyPay card, which is free and available to all members. People can also access their accounts by entering their account information on the keyboard or scanning the bar code on their bill. Members can make payments by credit card, debit card, electronic checks or cash.

VEA said the opening of the kiosk and closure of the drive-thru window will allow members multiple options for managing their accounts, whether they prefer quick and simple access at the kiosk, assistance by customer service representatives over the phone, or face-to-face at the VEA office.

“By replacing the drive-up window with the new EasyPay Kiosk VEA will be able to move staff members from the window to other customer service positions, providing additional support to members who call or visit our office,” said Dan Tillman, VEA executive vice-president of administration and finance. “VEA is passionate about providing members with a variety of convenient tools for managing their accounts.”

In addition, VEA members can access account information via SmartHub, a free application accessible via computer, smart phone or tablet that allows people to pay their bills and view detailed information about their energy usage.

A security guard was assisting a couple of VEA customers paying their bill at the kiosk Friday, while doors were closed during the four-day Thanksgiving weekend. One customer whipped out his EasyPay card and used the kiosk, but another driver backed up and drove away.

“I’m going to save my money for another day. You can try to figure it out,” the driver told a Pahrump Valley Times reporter.

Don't miss the big stories. Like us on Facebook.
THE LATEST
Cortez Masto takes aim at egg prices, price gouging

Nevada’s average price for a carton of eggs has surged to $6.07 at the end of 2022, while the national average is $4.25, according to Catherine Cortez Masto’s letter.

ICYMI: See the animals at the Nature Health Farms ‘fun’draiser

Nature Health Farms was the venue for plenty of amusement this past Saturday, with a bevy of activities and entertainment taking place during the farm’s 3rd Annual “Fun”draiser.

ROAD CONDITIONS: Mountain pass from Pahrump to Vegas icy, but open

Patches of ice were still causing issues for some travelers on Highway 160 early Tuesday morning between Pahrump and Las Vegas, but conditions are expected to improve as temperatues warm into the mid-40s by Wednesday.

Student internships available at Nevada National Security Site

Nevada National Security Site is operating a 40-hour student program which offers paid internships from May through August each year. Here’s what you need to know.

What to know about this year’s Lincoln Day Dinner

This February, members of the Grand Ol’ Party will come together for an evening of conservative-likemindedness during the 2023 Lincoln Day Dinner in Pahrump.

Human-trafficking: ‘The problem is very real’

And it’s often committed by people the victim is already familiar with or those they have met and become friendly with online, say those who see the impacts of human trafficking.