41°F
weather icon Clear

DMV to retain remote notification system in Pahrump

Pahrump’€™s DMV will continue operating the DashPass system, even though the state’€™s Department of Motor Vehicles offices announced it is eliminating the service in some metro areas.

DashPass was unveiled last September to ease overcrowded offices and overworked staff by sending customers text updates or call backs with an estimated wait time, eliminating the need to wait at the office.

In a three-week period from June 29 to July 17, the DMV in Las Vegas averaged in excess of 6,500 customers per day at its five metro offices. However, it was many of those customers who played a role in the system’€™s demise.

DMV public information officer Kevin Malone said that offices in Las Vegas and Reno have shut down the system because customers were not coming back when notified, increasing wait times for others.

However, Pahrump’s customers use the system more efficiently.

“This does not affect the Pahrump office because the outside check-in is still available because we haven’t had the same problems that we’ve had here,”€ he said.

Not long after the program was implemented, customers in Las Vegas and Reno offices made appointments via the outside system, but many times failed to show or were late.

Malone said office efficiency and customer convenience were compromised as a result.

“€œThe problem with the no-show rate is that we had employees just sitting there doing nothing while they’re waiting for people to show up,”€ he said. “€œIt’€™s only like one minute per customer but you add that up throughout the day with several hundred no-shows and it adds up to a lot of wasted time.”€

Malone said the affected DMV offices have seen an increase in productivity since the program was eliminated 10 days ago.

“We have found that just cutting out the remote access has really cut the number of those no-shows and it’s improving the wait times for everyone,”€ he said. “€œThere is a very noticeable difference in the offices in Las Vegas.”€

However, no direct help is on the way to trim normal wait times in Pahrump. But, new staff positions in the Las Vegas area will likely cut down wait times here.

The DMV just recently hired 93 new employees who will be trained by September to provide additional relief, according a press release. Malone said though Pahrump will not see any of the new hires, he expects the lines at the local office to eventually shrink.

He noted many people from Las Vegas visit the Pahrump office to do their business because the wait time is slightly shorter.

“€œYou can do any transaction at any office in the state and when our wait time started going up last year, we started getting a lot of Las Vegans going to Pahrump so it should improve the waiting times in Pahrump because you won’t have so many people going there from Las Vegas.”

Malone also noted why he believes Nevada DMV offices, especially those in Las Vegas, have experienced a big increase in customer visits in recent years.

“€œThe rebounding in the economy in the number of vehicles sold in Nevada has more than doubled since 2010,” he said. “The population is growing at a very high level and we’ve got new people always moving into this state.”€

Malone also noted the addition of new DMV programs will contribute to what he hopes will be a reduction in wait times, in addition to another new pilot program.

“€œThe driver authorization cards, the eight-year driver’s licenses and the federal Real ID Act are in effect right now,” he said. “The agency also plans to roll out a pilot appointment system in Reno later this year. If it’€™s successful, the appointment system will be expanded statewide. Cutting wait times is our number one priority.”

Don't miss the big stories. Like us on Facebook.
THE LATEST
Cortez Masto, Titus sponsor lands bill for Southern Nevada

U.S. Sen. Catherine Cortez Masto, D-Nevada, introduced the Southern Nevada Economic Development and Conservation Act, which will protect more than 2 million acres of public land for conservation and recreation while allowing Clark County to develop affordable housing and responsibly plan for population growth projections.

Two-vehicle crash sends one driver to DVH

Pahrump Valley Fire and Rescue Services crews transported one person to Desert View Hospital after responding to a two-vehicle crash at the intersection of Floyd Street and Basin Avenue just before 12 p.m. on Wednesday March 3rd.

Spring Mountain racing facility hosts a job fair

Expansion plans are again underway at the Spring Mountain Motor Resort and Country Club on the far south end of Pahrump.

Fire destroys outbuilding, personal property

A structure fire in a non-hydrant neighborhood, created a few challenges for Pahrump Valley Fire and Rescue Services crews last week.

Report reflects measures to boost in-person schools

The Nevada Health Response Center highlighted support provided by the Nevada Department of Education, Nevada Division of Public and Behavioral Health and other state agencies to ensure that Nevada students and educators can have access to in-person education in as safe a manner as possible.

Extension programs will focus on human resources

University of Nevada, Reno Extension will hold two online town halls to help small businesses with current human resources issues and give tips on how to better use technology to help with human resources tasks.

Group holds event to raise awareness of proposed solar projects

Basin and Range Watch, a nonprofit that advocates for conservation of deserts across California and Nevada, recently held a socially distanced rally against solar projects in the desert. The event was also broadcast via Zoom for those unable to attend.