weather icon Overcast

DMV to retain remote notification system in Pahrump

Pahrump’€™s DMV will continue operating the DashPass system, even though the state’€™s Department of Motor Vehicles offices announced it is eliminating the service in some metro areas.

DashPass was unveiled last September to ease overcrowded offices and overworked staff by sending customers text updates or call backs with an estimated wait time, eliminating the need to wait at the office.

In a three-week period from June 29 to July 17, the DMV in Las Vegas averaged in excess of 6,500 customers per day at its five metro offices. However, it was many of those customers who played a role in the system’€™s demise.

DMV public information officer Kevin Malone said that offices in Las Vegas and Reno have shut down the system because customers were not coming back when notified, increasing wait times for others.

However, Pahrump’s customers use the system more efficiently.

“This does not affect the Pahrump office because the outside check-in is still available because we haven’t had the same problems that we’ve had here,”€ he said.

Not long after the program was implemented, customers in Las Vegas and Reno offices made appointments via the outside system, but many times failed to show or were late.

Malone said office efficiency and customer convenience were compromised as a result.

“€œThe problem with the no-show rate is that we had employees just sitting there doing nothing while they’re waiting for people to show up,”€ he said. “€œIt’€™s only like one minute per customer but you add that up throughout the day with several hundred no-shows and it adds up to a lot of wasted time.”€

Malone said the affected DMV offices have seen an increase in productivity since the program was eliminated 10 days ago.

“We have found that just cutting out the remote access has really cut the number of those no-shows and it’s improving the wait times for everyone,”€ he said. “€œThere is a very noticeable difference in the offices in Las Vegas.”€

However, no direct help is on the way to trim normal wait times in Pahrump. But, new staff positions in the Las Vegas area will likely cut down wait times here.

The DMV just recently hired 93 new employees who will be trained by September to provide additional relief, according a press release. Malone said though Pahrump will not see any of the new hires, he expects the lines at the local office to eventually shrink.

He noted many people from Las Vegas visit the Pahrump office to do their business because the wait time is slightly shorter.

“€œYou can do any transaction at any office in the state and when our wait time started going up last year, we started getting a lot of Las Vegans going to Pahrump so it should improve the waiting times in Pahrump because you won’t have so many people going there from Las Vegas.”

Malone also noted why he believes Nevada DMV offices, especially those in Las Vegas, have experienced a big increase in customer visits in recent years.

“€œThe rebounding in the economy in the number of vehicles sold in Nevada has more than doubled since 2010,” he said. “The population is growing at a very high level and we’ve got new people always moving into this state.”€

Malone also noted the addition of new DMV programs will contribute to what he hopes will be a reduction in wait times, in addition to another new pilot program.

“€œThe driver authorization cards, the eight-year driver’s licenses and the federal Real ID Act are in effect right now,” he said. “The agency also plans to roll out a pilot appointment system in Reno later this year. If it’€™s successful, the appointment system will be expanded statewide. Cutting wait times is our number one priority.”

Don't miss the big stories. Like us on Facebook.
Local Salvation Army hit by thieves

As Pahrump’s Salvation Army prepares to serve families in need during the holiday season, approximately $500 worth of new toys set aside for its annual Angel Tree program were recently stolen, along with Christmas decorations and items being stored for the Kiwanis Club and Pahrump’s Sleep In Heavenly Peace organization.

Pahrump community comes together for Thanksgiving

Thanksgiving is a time for appreciation and for hundreds of Pahrump area residents and visitors, there was plenty to be grateful for this year at the Pahrump Holiday Task Force’s annual Community Thanksgiving Dinner.

Pahrump Valley Academy virtual town hall set for Saturday

Throughout much of 2019 and into 2020, a group of local residents hoping to add a new educational option to the valley worked diligently toward establishing Pahrump Valley Academy, which would have been the valley’s very first public charter school, only to have the proposal nixed in early 2020.

Rotary Club encouraging students to read

The Pahrump Rotary Club has performed countless community service projects since its inception in 1987.

Bowling for Our Wounded Warriors – Fundraiser set for Dec. 5

Donning a U.S. armed forces uniform is something that comes with great risk and the men and women who step up to take on the challenge of protecting America through military service often come home with injuries, both the visible and the invisible kind.

Man calls 911 while speaking to deputies, report says

Nye County Sheriff’s Office deputies arrested a man who allegedly called 911 for a complaint about loud music at a residence along South Chippewa Street last week but ended up getting arrested himself.

Development of Pahrump’s Kellogg Park tracking right along

Development of Pahrump’s newest park, Kellogg Park on the southern end of the valley, continues to move along steadily, with a variety of milestones reached in recent months and officials with the town of Pahrump and Nye County now setting their sights on the next steps of the development process.

PLAC to decide on Rough Hat recommendations; meeting Nov. 30 in Pahrump

Throughout its many years, the Pahrump Public Lands Advisory Committee hasn’t seen a whole lot of community involvement, with the group historically hosting its monthly meetings amid almost empty audiences.

Together With Veterans hosting SWOT assessment meeting in Pahrump

The men and women who have served in the United States military have given of themselves, made sacrifices on a daily basis and put the safety of others before themselves in order to protect America but when service comes to an end and they return to civilian life, the transition can be jarring.

Beatty Advisory Board deals with trails, racing, blue light

There will be no informal election to choose appointees to the Beatty Town Advisory Board. Randy Reed and Erika Gerling, whose terms expire at the end of the year, were the only people to submit letters of interest, so the Board voted, at their Nov. 22 meeting, to forward their names to the Board of County Commissioners for reappointment.