52°F
weather icon Clear

Pahrump-based VEA announces customer-related changes

Valley Electric Association has extended office hours and installed new phone software in moves that are expected to improve customer service for members, the cooperative announced earlier this month.

Electric and broadband customers now can conduct business from 7:30 a.m., until 5:30 p.m., daily Monday through Friday, said Bill Perna, manager of customer service, in a statement released by the VEA.

In addition, new software has been installed in the co-op’s phone system that will allow members faster access to specific information. The software reduces wait times for members who call in or who visit in person.

Previously, the VEA office had been open from 8 a.m. to 5 p.m., Perna said. “We understand that people have to go to work or school, and we wanted to provide more access for our members to take care of their business. This allows people to come into the office before the workday begins, and we will help every member who walks in or calls in by 5:30 p.m.”

Several weeks ago, VEA installed software that allows callers to quickly identify what their need is so the calls can be directed to the proper resource, Perna said. With an average of 12,000-plus phone calls a month, the faster the co-op can get the caller to the right person, the better for everyone. Effective the week of April 1, 2019, consumers were able to make automated payments over the phone. “This will allow members to check balances of their accounts and pay their bill 24/7.”

The process will be password protected, the VEA said.

“When member needs are taken care of quickly, customer service representatives will have more time to work directly with members,” Perna said.

Also as part of the initiative to improve the customer experience, a VEA representative will be available in the VEA lobby in Pahrump most days to teach members how to use the payment kiosks. “Educating members on how to use the kiosk will provide more flexibility in making payments on their terms and on their schedules.”

Payment kiosks are available at the VEA warehouse in every outer district, as well as at Smith’s and the VEA headquarters in Pahrump, the VEA said.

The Pahrump headquarters has one kiosk located inside of the main lobby and a drive-thru kiosk to provide members in all districts 24/7 access. Members can visit the VEA website at

https://vea.coop/about-us/kiosk-locations/ to find the full list of kiosk locations.

Details were announced by the VEA in a news release.

Don't miss the big stories. Like us on Facebook.
THE LATEST
Coronavirus outbreak changing life in Beatty

For the burros, it’s business as usual in Beatty, although there has been a curtailment of handouts from passing tourists and some local eateries. But for most of the human residents, the “Stay Home Nevada” restrictions have caused major alterations in daily life.

COVID-19 cases in Nevada

The COVID-19 outbreak has been spreading across Nevada for the last several weeks. The current number of positive cases, though there are none in Nye County at the time of this writing, is 738. The number of deaths in the state is 14, according to the data.

Dispute at fast food drive-thru leads to pursuit

A verbal altercation at the Burger King drive-thru led to a sheriff’s office pursuit along southbound Highway 160 just after 1 p.m. on Thursday, March 26.

House passes $2.2T coronavirus relief package

The vote came after lawmakers were forced to scramble back to the Capitol when a lone Republican bucked GOP leaders and threatened to force a roll call vote.

4th Annual Veterans Extravaganza in Pahrump sees another successful year

Ask any of the participants or organizers at the Veterans Extravaganza and you’ll likely end up with the same answer from each of them; it’s all about giving back to the men and women who have donned a U.S. military uniform and dedicated themselves to serving the country, often sacrificing their own personal well-being in order to help protect America and its citizens.

RSVP shifting gears during Coronavirus outbreak

In a time when “social distancing” has become the new norm in an attempt to curb the spread of the novel coronavirus, COVID-19, businesses and organizations nationwide are retooling and changing their models in an effort to keep their operations functioning until the country returns to its former status quo.

Nevada’s primary voting to take place by mail

The coronavirus continues to expands its hold on everyday life in America and not even Nevada’s primary elections are able to escape the overrearching impact.

Nye’s 2020 state and federal primary races set

For the 2020 primary election, Nye County voters will play a part in determining who holds certain state and federal offices, including seats for the U.S House of Representatives District 4, Nevada State Senate District 19, Nevada State Assembly District 32 and Nevada Assembly District 36.

Crews rescue man from mine shaft

A man who plunged down a mine shaft last Friday evening, March 20, is recovering from his ordeal.